Welcome to Freska Customer Care!👋
Hello our wonderful customer 💙 On this page you will find all the information related to our customer service such as Chat, phone number, e-mail and answers to the most frequently asked questions.
In addition, you can find our customer service and office opening hours here as you scroll down a bit👇
- Ordering the service
- Modifying my next cleaning
- Modifying my subscription
- Accountability questions
- Technical issues
- How do I know when making an order how much time is necessary to clean my home?
When ordering, you tell us how big your home is and based on the calculator created by our cleaning professionals we can recommend the cleaning time necessary for your home. The calculator helps you when choosing a cleaning time.
Because of the fact that all homes are different, we recommend to begin the cleanings with the time that our calculator gives to you. If the cleaning takes less time than expected, we'll refund the unused time and shorten the scheduled cleaning time. The cleaning time is easier to shorten than lengthen!
- Do I need to clean before the cleaner comes?
Of course not! We're here for you to enjoy the things you enjoy and we take care of the cleaning. You can tell instructions to your cleanings for example, where the kids' toys belong, so you'll find the from the right places.
- Do the cleaners bring their own cleaning equipment?
We always use the vacuum cleaner, the mop and the bucket found in your home. For cleaning supplies and equipment, we gladly bring Freska’s own eco-friendly supplies to make sure you're happy with the cleaning result. The Freska supplies are included in the service fee 9 €.
- What language do the cleaners speak?
The main language of our cleaners when working is English, and we don't require our employees to speak Finnish (Note! Our customer service always communicates at least in Finnish and in English). However, sometimes it's not possible to find a common language between the cleaner and the customer, so communication can be somewhat challenging.🤔 There's no reason to worry! If you are considering a possible language barrier, you can contact our customer service via chat, phone or e-mail at our website or in the Freska app.
We want to give as many people as possible the opportunity to work at Freska, whether they speak Finnish or not 👍
- Is the cleaner different every time?
No way! In regular cleaning, we always offer you the same wonderful cleaner who knows your wishes. Unfortunately, we can not guarantee the same cleaner every time for occasional cleaning. If you first ordered occasional cleaning, liked our cleaner and would like to order regular cleaning: please, contact our customer service by email firstname.lastname@example.org or you can send us a message in the chat and we will do our best to arrange it! If you like to continue with occasional cleanings every now and then, you can still contact us and ask for the same cleaner you've had.
- What should I do when the cleaner arrives at my house?
We recommend that you, along with a cleaner, go through the special features of your home during the first cleaning session so that he or she can take them into consideration when working. Don't worry, our cleaners are professionals in their field and are also able to ask the things they need to know.
- Can I be at home during cleaning?
Of course you can! However, we recommend that you give your cleaner peace to work and spend the time you save with your hobbies, for example. In other words, you can be at home or spend time elsewhere. It's your decision!
- Can my dog or cat be home during cleaning?
We love cats and dogs! :) Of course, but it is the customer's duty is to make sure that the cleaner has peace to carry out the work. In addition, the pets are always customer's responsibility.
- Can I provide a spare key to the cleaner?
If you want, you can deliver a spare key to us so that your cleaner can get into your home when you are not there to open the door. Please bring your key to our office no later than 5 days before cleaning, so that we have enough time to deliver the key to the cleaner as well.
You can also agree to hand over the spare key directly to the cleaner using the key receipt form from the cleaner. After handing over the keys the accountability of the key moves to Freska.
- Does Freska provide window cleanings?
Yes, You can order a window cleaning from us! Our window cleaning costs 65 €/h (after tax deduction 26 €/h) and the price includes window cleaning equipment. You can calculate the time needed and price of the service based on the amount of windows in our easy window cleaning calculator!
- Does Freska provide moving cleanings?
You bet! Freska's reliable Superhero cleaners are specifically trained to perform top notch moving cleanings. Moving cleaning price is 65 €/h. After tax deduction the price is 26 €/h. Ready for the easiest moving day of your life? Read more about what is included in our moving cleaning service and book a moving cleaning here.
- Do you have a lock-in period?
No, we don't. You can cancel your next home cleaning not later than 5 days before it, reschedule not later than 3 days before and pause or end your cleaning subscription whenever you want by contacting our customer service.
Personal help from our Customer Care team💫
Do you have any questions? You can find the answers to the most common questions in our FAQ up above 👆
If you can't find the answer to your question, the quickest way to reach us is via chat that is available both in our App and on the bottom right corner of this website.
Our customer service opening hours:
💬 Chat: 8.00-16.00 (Mon-Fri)
📞 Phone: 8.00-11.00 (Mon-Fri), 09 42450583
💌 You can email us anytime: email@example.com Note that our reply time time is 1-3 days, so with urgent requests please get in touch via phone or chat.
🔑 Do you want to drop your key to the office? Visit us: Annankatu 27 A, 00100 Helsinki, we're open 8-16 (Mon-Thu), 8-14 (Fri)
Manage your bookings in the Freska app 💎
Do you want to book a cleaning? Cancel or reschedule a booking? Do you have any questions?
In the Freska app, you can manage your errands and chat with our customer service that helps you instantly! It does not get smoother than this. 👑
Check out more information about the app here 👈
Thank you for being our customer 💙
Our amazing Freska gang is working everyday making your everyday life easier and more wonderful ⭐️
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