Welcome to Freska Customer Care!👋
Hello our wonderful customer 💙 On this page you will find all the information related to our customer service such as Chat, phone number, e-mail and answers to the most frequently asked questions.
In addition, you can find our customer service and office opening hours here as you scroll down a bit👇
FAQ
- What does our home cleaning include?
- Ordering the service
- Modifying my next cleaning
- Modifying my subscription
- Tax credit for household expenses
- Payments
- Accountability questions
- Technical issues
- In general / all spaces
- Dusting all level surfaces (where the cleaner reaches, less than 180cm in height)
- Vacuuming floors and carpets
- Damp mopping floors (if floor material suitable for damp mopping)
- Stain removal from door frames, door handles and light switches
- Wiping mirrors and other glass surfaces (excluding windows)
- Disposing of trash (if the customer advises where / arranges access to the waste disposal area)
- Kitchen
- Cleaning the sink, cooker and extractor hood surface
- Removing stains on the outside of the microwave oven, refrigerator and dishwasher
- Loading the dishwasher
- Wiping other kitchen appliances (e.g. coffee maker, toaster, blender)
- Dusting all level surfaces (where the cleaner reaches, less than 180cm in height)
- Vacuuming floors and carpets
- Damp mopping floors (if floor material suitable for damp mopping)
- Wiping mirrors and other glass surfaces (excluding windows)
- Bathroom
- Cleaning the bath, toilet, floors and wash basin and stain removal
- Washing the shower and the glass shower wall
- Dusting all level surfaces (where the cleaner reaches, less than 180cm in height)
- Vacuuming floors and carpets
- Damp mopping floors (if floor material suitable for damp mopping)
- Wiping mirrors and other glass surfaces (excluding windows)
- Bedroom
- Making the bed
- Changing the sheets(if the clean sheets have been left on the bed)
- Dusting all level surfaces (where the cleaner reaches, less than 180cm in height)
- Vacuuming floors and carpets
- Damp mopping floors (if floor material suitable for damp mopping)
- Wiping mirrors and other glass surfaces (excluding windows)
- Tasks not included to regular cleaning
To avoid confusion, the following tasks are not included in the ordered service.
- Wiping/cleaning walls and dusting pictures
- Wiping/cleaning of the ceiling and other surfaces that cannot be reached without special equipment
- Removal of extremely difficult stains
- Cleaning the floor drain
- Cleaning odour traps
- Cleaning of ventilation valves and ventilation slots
- Moving heavy furniture and home appliances
- Renovation cleaning
- Cleaning after renovations
- Cleaning furniture
- Separately ordered services
- Ironing (about 5-7 shirts) (30 min)
- Cleaning the inside of the refrigerator (60 min)
- Cleaning the inside of the oven (60 min)
- Cleaning the sauna (60 min)
- Cleaning the inside of the rubbish cupboard (30 min)
- Window cleaning
- Moving cleaning
- For more information, contact our customer service at 09 42450583 or by email info@freska.fi
Personal help from our Customer Care team💫
Do you have any questions? You can find the answers to the most common questions in our FAQ up above 👆
If you can’t find the answer to your question, the quickest way to reach us is via chat that is available both in our App and on the bottom right corner of this website.
Our customer service opening hours:
💬 Chat: 7.00-16.00 (Mon-Fri)
📞 Phone: 7.00-13.00 (Mon-Fri), 09 74791074
💌 You can email us anytime: info@freska.fi Note that our reply time time is 1-3 days, so with urgent requests please get in touch via phone or chat.
🔑 Do you want to drop your key to the office?
Visit us: Annankatu 27 A, 00100 Helsinki, we’re open 8-16 (Mon-Thu), 8-14 (Fri)
Manage your bookings in the Freska app 💎
Do you want to book a cleaning? Cancel or reschedule a booking? Do you have any questions?
In the Freska app, you can manage your errands and chat with our customer service that helps you instantly! It does not get smoother than this. 👑
Check out more information about the app here 👈
Thank you for being our customer 💙
Our amazing Freska gang is working everyday making your everyday life easier and more wonderful ⭐️
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